Refund and Cancelation Policy

Refund & Cancellation Policy

Last updated: September 2026

At Undepressed, we want you to feel confident about every purchase. Because our products include both digital downloads and physical journals/books, our refund and cancellation terms differ depending on the product.

1. Digital Products

Digital products include e-books, magazines, PDFs, journals and other downloadable products.

Because digital products are delivered electronically and can be accessed immediately after purchase:

Digital products are generally non-refundable once the download/access has been provided.

However, if you experience:

a technical problem preventing access or download,

a corrupted or incomplete file,

an incorrect file being delivered, or

another genuine issue with your purchase,

please contact us at [mindcare0703@gmail.com] within 7 days of purchase.

We will review the issue and, where appropriate, provide a replacement file, corrected access or refund.

Accidental duplicate purchase

If you accidentally purchase the same digital product more than once, please contact us as soon as possible. We will review the transaction and may refund the duplicate purchase where the duplicate copy has not been accessed/downloaded.

2. Physical Products

Physical products include printed journals, books and other tangible products.

Cancellation

An order may be cancelled before it has been shipped.

Once an order has been dispatched, cancellation may no longer be possible.

If you need to cancel an order, contact us as soon as possible at [mindcare0703@gmail.com] with your order number.

Damaged or defective products

If your product arrives damaged, or defective, please contact us within 48 hours of delivery.

Please provide:

Your order number

Photographs/video showing the issue

Photographs of the packaging, if relevant

A brief description of the problem

After reviewing the issue, we may offer a replacement or refund, as appropriate.

Wrong product received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery. We will arrange an appropriate resolution.

Change of mind

Because our physical products are printed and prepared specifically for sale, change-of-mind returns are generally not accepted once the order has been shipped.

This does not affect your rights where a product is defective, damaged, incorrect, or otherwise does not conform to the description on site.

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3. Refunds

Where a refund is approved, it will generally be processed to the original payment method.

The time taken for the amount to appear in your account may depend on your bank, card issuer or payment provider.

Shipping charges, where applicable, may not be refundable unless the issue is due to an error or defect attributable to us.

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4. Delivery Issues

If a parcel is returned to us because of an incorrect/incomplete address, repeated delivery failure, or refusal to accept the package, please contact us so that we can determine the appropriate next step.

Additional shipping charges may apply if the order needs to be shipped again.

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5. How to Contact Us

For cancellations, refunds, damaged products or other order-related concerns:

Email: [mindcare0703@gmail.com]

Website: Undepressed.in

Please include your order number in your message so that we can assist you quickly.